Privacy Policy

We may collect the following types of information:

• Contact information you provide, such as your name, email address, phone number, and business details (e.g., through contact forms or inquiries)
• Information you provide when engaging our services, such as project details, business content, and login credentials for connected platforms
• Information you submit through our Free Website Check, such as your name, email address, website address and your answers to our questions
• Messages you send to our website chat assistant, and audio from the voice receptionist demo if you choose to start a call
• Usage data collected automatically, such as IP address, browser type, device information, and pages visited
• Cookies and similar tracking technologies used to operate and improve the website
• Payment information processed through third-party payment providers (we do not store full payment card details)

We use collected information to:

• Provide, operate, and improve our Services
• Respond to inquiries and communicate with you about your account or projects
• Process payments and manage billing
• Send updates, marketing communications, or promotional content (you may opt out at any time)
• Monitor and analyze usage trends to improve the website and Services
• Comply with legal obligations and protect against fraud or misuse

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, including website hosting and analytics (Vercel), website analytics (Google Analytics), email delivery and contact management (Brevo), AI processing for our chat assistant and website reports (Anthropic), and our voice demo provider (Vapi)
• Third-party platforms you ask us to integrate with (e.g., advertising or automation tools)
• Authorities, if required by law or to protect our legal rights
• A successor entity in the event of a merger, acquisition, or sale of assets

Our website may use cookies and similar technologies to remember preferences and understand how the site is used.

We use Google Analytics 4, a service provided by Google, to measure which pages are visited, how visitors find us and how the site is used. Google Analytics uses cookies and collects information such as pages viewed, approximate location, and device and browser type. This information is used in aggregate to improve our website and does not identify you by name. Google processes this data on its own servers, which may be located outside Australia, including in the United States. You can learn more at policies.google.com/technologies/partner-sites.

We also use Vercel Web Analytics, which measures page views without using cookies.

You can opt out of Google Analytics by installing Google's browser add-on at tools.google.com/dlpage/gaoptout or by blocking cookies in your browser settings. Disabling cookies may affect some site functionality.

If you use our Free Website Check, we analyse the website you submit and keep your answers and results so we can follow up with you about them. Messages you send to our chat assistant are processed by an AI provider to generate replies. If you start a voice demo call, the call is processed by our voice provider and may be recorded and transcribed so we can run and improve the demo. Please don't share sensitive personal information during demo calls or chats.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information. To exercise these rights, contact us using the details below. You may also unsubscribe from marketing emails at any time using the link provided in those emails.

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external sites.

Some of the service providers we use, including Google, Vercel, Anthropic and Vapi, process information on servers outside Australia, including in the United States. By using our website you understand that your information may be transferred to and processed in those countries. If you access our Services from outside Australia, your information may also be processed in Australia.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or how we handle your information, contact us at info@gevantage.com.